Terms of Service

1. Acceptance of Terms

By accessing or using this website or requesting services from Prime Surprise Concrete Company, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use this website or our services.

2. Services

Prime Surprise Concrete Company provides residential and commercial concrete services including but not limited to: concrete driveways, patios, slabs, foundations, stamped and decorative concrete, sidewalks and flatwork, retaining walls, concrete leveling, pool decks, steps and stairs, garage floor coatings, and concrete repair and replacement.

All services are subject to a separate written agreement or quote accepted by the customer prior to the commencement of any work. No service engagement is formed by submission of a website contact form alone. A service engagement is formed only upon our written confirmation and your acceptance of a written quote.

3. Quotes and Pricing

We provide written quotes at no charge and with no obligation. All quoted prices are valid for 30 days from the date of issue unless otherwise stated in writing. Prices may change due to material cost increases, changes in project scope, or site conditions discovered after the initial assessment.

Any changes to the scope of work after a quote is accepted must be agreed upon in writing and may result in additional charges. We will not perform additional work beyond the agreed scope without prior written authorization from the customer.

4. Payment Terms

Payment terms are specified in the written quote or service agreement. Unless otherwise agreed in writing, a deposit may be required to schedule your project. The remaining balance is due upon satisfactory completion of the work.

Late payments may be subject to interest charges at the maximum rate permitted by Arizona law. The customer is responsible for any costs incurred by us in collecting overdue payments, including reasonable attorney fees.

5. Customer Responsibilities

You agree to provide accurate and complete information when requesting services. You are responsible for ensuring clear site access for our crew and equipment on the scheduled work date. Any delays caused by restricted site access, incomplete site preparation, or failure to provide required information may result in rescheduling or additional charges.

You are responsible for obtaining any necessary HOA approvals, permits, or authorizations required for your project prior to the scheduled start date, unless otherwise agreed in writing.

6. Warranty and Limitation of Liability

We warrant our workmanship for a period specified in your service agreement. This warranty covers defects in our workmanship under normal use conditions. It does not cover damage from misuse, neglect, improper maintenance, acts of nature, soil movement beyond normal settling, or modifications made by others.

To the fullest extent permitted by applicable law, Prime Surprise Concrete Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

7. Website Use

This website is provided for informational purposes and to facilitate service requests. You may not use this website in any way that is unlawful, harmful, or that infringes the rights of others. You may not attempt to gain unauthorized access to any portion of the website or our systems.

All content on this website, including text, images, and logos, is the property of Prime Surprise Concrete Company or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

8. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review the Privacy Policy to understand our data practices.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.

Before initiating any formal legal proceeding, you agree to contact us at the address below to attempt to resolve any dispute informally.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to this page with an updated effective date. Your continued use of this website or our services after changes are posted constitutes your acceptance of the updated Terms.

11. Contact

If you have questions about these Terms, contact us at: