Privacy Policy

1. Overview

Prime Surprise Concrete Company ("we," "us," or "our") operates the website at concretecontractorsurprise.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use it, and what choices you have. By using our website, you agree to the practices described here.

We do not sell, rent, or trade your personal information to third parties.

2. Information We Collect

Information You Provide

When you contact us through our website form, by phone, or by email, we may collect:

• Your name
• Your phone number
• Your email address
• Your property address or service location
• Any project details you choose to share

We only collect information that is necessary to respond to your inquiry or provide services you have requested.

Information Collected Automatically

When you visit our website, certain information is collected automatically by our hosting provider and third-party analytics tools. This may include:

• Your IP address (anonymized where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type and operating system

This information is used in aggregate to understand how visitors use our site. It is not linked to your personal identity.

3. Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - and similar technologies to improve site performance and measure traffic. These include:

• Strictly necessary cookies: Required for the website to function properly.
• Analytics cookies: Help us understand which pages are most useful. We may use Google Analytics or a similar service.

You can disable cookies through your browser settings. Disabling cookies may affect some website features but will not prevent you from viewing our content or contacting us.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or quote request
• Schedule consultations and project appointments
• Communicate project details, estimates, and updates
• Improve our website and services based on usage patterns
• Comply with applicable legal requirements

We do not use your information for unsolicited marketing, and we do not add you to email marketing lists without your explicit consent.

5. Information Sharing

We do not sell or rent your personal information. We may share information only in the following limited circumstances:

• Service providers: Third-party vendors who help us operate our website or deliver services (such as our form provider or analytics platform). These vendors are contractually required to keep your information confidential.
• Legal compliance: If required by law, court order, or a government agency request.
• Business transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

6. Data Retention

We retain your contact information for as long as is necessary to fulfill the purpose for which it was collected - typically for the duration of our business relationship with you and a reasonable period afterward for record-keeping. Analytics data is retained according to the policies of the third-party analytics provider we use.

You may request deletion of your personal information at any time by contacting us at the email address below.

7. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of the sale of personal information (we do not sell data)

To exercise any of these rights, contact us at projects@concretecontractorsurprise.com. We will respond within a reasonable time and no later than required by applicable law.

8. Third-Party Links

Our website may contain links to third-party websites such as Google Maps or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any website you visit through a link on our site.

9. Children

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our website, please contact us so we can remove it promptly.

10. Security

We take reasonable precautions to protect the information we collect. Our website uses HTTPS encryption to protect data in transit. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. Your continued use of our website after a policy change constitutes your acceptance of the updated terms.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: